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Precision Garage Door of Savannahhas received 1572 reviews, averaging 4.94 Stars:
Guyton, GA
Hinesville, GA
My garage door spring BROKE on Saturday! :-( I called and emailed several service companies in my area and left messages and contact information! Precision Garage Door Service "WOW" I got a live person on the phone first call!!! This was on a Sunday!! Within minutes I had a scheduled same day appointment within TWO and 1/2 HOURS of my call! Technician "Jonathan" called when he was within 20 minutes of arrival. He diagnosed and gave two estimates of repair based on the length of warranty. Less than an hour later, we had full operation! By the time the other service providers called back he was on the way to my house!! Need I say anymore!
- Anthony Bell
Product:
Pooler, GA
PrecisionDoor came the same day I called them, came when they said they would and Jesse quickly diagnosed the problem, provided me with an estimate of what was wrong, the remedy and cost. He then went right ahead and corrected the problem in a timely manner and was on his way. Truly refreshing in this day and age when so many service providers seem to forget who the customer is.
- Francis Desmone
Kingsland, GA
Was preparing to leave on vacation when door opener stopped working. Called Precision and within several hours had a tech (John) onsite troubleshooting the situation; John had actually installed our unit 18 years earlier when we had the house built. After discussing our options, we decided to buy a new unit (Genie 3120HL-B). John was very experienced with Precision's products and spent time explaining the pros/cons of our available options. He was very polite, friendly and (most importantly) listened to what we {the customers} were looking for in the opener and what our concerns were in relation to price range; John was a pleasure to work with and made us feel confident and comfortable throughout the decision process. We are very pleased with our purchase thus far and convey high regards for John and Precision Garage Door Services.
- Michael Angelo
Product:
Brunswick, GA
John was very thorough in checking our garage door. Explained everything. Highly recommend for future needs.
- Robin Rushing
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Precision Door installed my new garage door back in December 2022. They did an excellent job. Mr. Chris D. came for a warranty call/service. He was extremely cordial and professional. I can't say enough good things about Chris. Excellent service.
- Robert Jongenelen
Hilton Head, SC
I chose Precision for my garage repair because they originally installed the brand new doors just 4 years ago. My service was on Friday, 5/17/24 and I waited to write this review until I was able to get feedback on my pending billing questions. I still have not received all the feedback after multiple calls, so I am just going to reply to survey as a disappointed customer. Precision installed my garage doors new in Oct 2020 on my new home. My large two car door recently failed and came off tracks, thus my service need on 5/17. The tech that came to repair indicated the door failed because of a broken drum that allowed cable to come loose and door to jump off track. He also commented that the door tracks were not originally aligned properly, and he made additional adjustments to track. He was courteous and replaced 2 drums, 2 cables, a new hinge and made track adjustments. He was not aware that his team installed the doors just 4years ago until after I paid my bill on his tablet and we were wrapping up. The hung door service and replacement parts were quite expensive. He apologized as he did not know his team had installed the original door and was going to check with his supervisor after the weekend to see if I would be eligible for some discounts based on them installing the doors originally. Nobody ever called me back and I was never emailed a copy of receipt as promised. I called to follow up and someone else said he would pass along my feedback and have someone contact me, again nobody called me back. I called back again and talked with another new person who finally told me that sorry it is just out of warranty period, even though failed drum could have been as result of poor original alignment. This same person did finally send me a copy of my bill. I reviewed my bill later after it was sent and noticed a line-item charge that I did not recognize and came with some cryptic coded description. I called back, talked to yet someone else, asked for clarity of the line-item charge, he claimed he had never seen that before but would pass along to billing dept and they would follow up and call me back. Guess what, still no call back and I am waiting for feedback. While on hold for several of my calls they describe how their service teams are fully vetted and as a customer you would get sent a photo of your service tech before the appointment to make sure it was the right person that shows up. I never got any pre visit notice or photo sent to me, another broken promise. I can tell you, I never felt any consideration for the customer by this company and their lack of follow up is unprofessional and shows how much they care about the customer. Will they make it right for me as a customer? I doubt it!
- Ken Inda
Hilton Head, SC
The technicians were on time and diagnosed my remote controller issue. Also they replaced defective door closing sensors. All the parts were available on the truck. Price was fair.. would recommend and use them again when needed in the future.!
- Jay Lucas
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I initially picked Precision Door due to seeing their service truck in the general vicinity but after reviewing their website and being able to book an online appointment within 24 hours of signing up and receiving an acknowledgement of the next day appointment, I was optimistic that this work would be completed by the next day. I received a phone call the the technician that they could be available 2 hours before my appointment, they showed up early, reviewed the work task that needed to be done, I made the agreement with him and approximately 1 hour later he was completed with the job. I was totally impressed with the quality of work and the parts they replaced. Hands down… I would use them again.
- Brenda Robertson
Product:
Savannah, GA
I called Precision Garage Door out of desperation when our former garage door service company told me they were too busy. The motor had "quit" on our opener, and the manual release on our door was jammed. With meetings and appointments throughout the day, I called Precision, and while they, too, were very busy, they said they would work us in between 4 pm and 6 pm. Cleveland, one of their technicians, called and asked if he could come early since he had just finished another job early. Cleveland then quickly evaluated the issues with our 1994 opener and determined that we needed to replace the old opener with a new Genie opener. He also described other alternatives. Cleveland completed the entire Genie installation efficiently. He checked all systems and safety devices. He also programmed our remotes and instructed us on the new features. Cleveland also removed all the old opener pieces and packaging. Outstanding customer service! I give Cleveland and Percision 5 Stars! Thank you, Ted J Kleisner
- Ted Kleisner
Product:
Savannah, GA
Cleveland D. went above and beyond in taking care of our garage door issues. He was professional, knowledgeable and very courteous. We highly recommend him and Precision Door Co. Also shared our thoughts with neighbors. Precision was recommended by a neighbor and friends. Thank you
- Connie & Ken Palmer
Richmond Hill, GA
Longer lead time than I was originally led to believe. My opener gave them some issues but they stayed with it and came back the following day until it was operating properly.
- TIm Beasley
Product:
Savannah, GA
Brian was Very professional and quick.
- Shireen Lofgren
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I think your company did a great job. I have a question do the lights go out after I pull into the garage
- Andy Cockman
Product:
Bluffton, SC
The cable on one of our garage doors broke yesterday and Precision came on time for the repair today. After looking at all 3 of our garage doors, Brad provided multiple options for repair. The options were very fair and reasonably priced. We opted for the replacement of cables, hinges and springs on 2 doors. The doors now function as they did when new 5 years ago. It was a pleasure dealing with the Precision team.
- Dr Walker
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Awesome service and knowledgeable staff. Thank you for such great service.
- Carlos Reyes
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Chris was courteous, punctual, and kind. He immediately spotted the reason our garage door would not come down. I had inadvertently moved a trash can too close to the sensor which prohibited the door from coming down. While he was here he checked the entire system and lubricated the tracks. Now, the garage door is much quieter. We always depend on Precision Garage Door for maintenance and repairs on our garage door. :-)
- Sandra Parrott
Savannah, GA
I was thankful to be able to get same day service on my door. Cleveland Davis arrived on schedule and thoroughly evaluated my door and the factors relating to its malfunction. Mr. Davis was professional and made sure all my questions were answered about the repair and maintenance going forward.
- Joan Chalikian
Product:
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Great same day service. The problem was taken care of.in record time.
- Jon Gren
Bluffton, SC
Outstanding service, willing to help temporarily until the proper ordered steel rod arrives. Very professional and courteous Same day service that I called. Glad to be a positive customer
- Robert Kefgen
Beaufort, SC
I am very happy with work done today. Door raises with ease and is very, very quiet. New motor, springs, sensors, roller, remotes and inside opener.
- Kay Jank
Product:
Savannah, GA
Booking the appointment online on a Sunday for next day service on the website was easy. The technician, Cleveland called ahead from the road with arrival time. He was knowledgeable, and took time to explain the problem in detail.He gave me repair options but I decided to replace the entire opener with a new one. He had it installed and operating smoothly in a couple hours at the most. He was friendly and made sure everything was set up how I wanted it. I would definitely recommend Precision Garage Door Service to anybody!
- Robert Poleman
Product:
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Prompt; Professional; Courteous and very Knowledgeable.
- Karen Vasquez
Product:
Bluffton, SC
Precision was able to respond out the same day after I called and replaced the broken door springs with a quality replacement. The technician 'Cleveland ' was prompt, professional and personable. Nothing but positive compliments about this company and it's technicians.
- Stuart Harrison
Product:
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Your guys did a great job. Complete over haul.
- David Woodward
Product:
Guyton, GA
I was made aware of Precision Door Service from my neighbor. I called in the morning and the technician came out that same day. Jesse was very courteous and very knowledgeable. I am very satisfied and will use Precision Garage Door Service again.
- Valerie Bradford
Guyton, GA
Our tech was amazing. Professional and very helpful.
- Crystal Malloy
Product:
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Thanks you for sending Brian Flowers to reprogram my door opener keypads. Brian is a friendly, courteous knowledgeable and professional service provider. He is TOP NOTCH!
- Richard Glaser
Savannah, GA
Responded promptly and were very courteous on arrival However, told me that they couldn't fix my garage door spring because it had been discontinued and quoted me $1300 to replace the entire system that raises the door. Turns out that the parts aren't discontinued, they just aren't an authorized dealer and can't purchase the appropriate parts. the actual repair should be $3-500 if you have access to order parts. After i let them know that the parts weren't discontinued he cam back with a price knocking $500 off? Not a completely honest approach. Make sure you confirm that they are able to service and repair your particular brand....still I'm out $29.
- Dallas Lewis
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I did not receive a receipt. Necessary for home sale inspection.
- Dennis Wood
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
Once again Precision Doors did an excellent job for us. Our repairman, Jesse, was very professional, explained what was needed and the cost and completed the job in less time than was alloted. We are more than happy with our experience and will certainly call them the next time we run into any problems with our garage door!
- Mike Smith