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about Precision Garage Door in:
Hilton Head, SC
Precision Garage Door of Savannahhas received 220 reviews, averaging 4.95 Stars:
Hilton Head, SC
Product:
Hilton Head, SC
Very attentive. Sales rep took us through choosing the correct door step by step. Love the end product.
- Cheri & Tom Wiley
Product:
Hilton Head, SC
Brian was professional, knowledgeable, and friendly. We have a working garage door now and because of Brian, we had an exceptional experience! We highly recommend Precision Door!
- Melissa
Product:
Hilton Head, SC
Chris was on time and fixed the garage door spring and adjusted the opener! Fast, friendly and efficient! Cost was reasonable.
- Scott Davis
Product:
Hilton Head, SC
Our repair was performed by Brian Flowers. He was very professional, efficient, and I really enjoyed talking with him and watching him work. He explained everything, but I wouldn't dare attempt to do it myself even after watching how easy he made it look. He truly knew what he was doing and had all the necessary tools to do it safely. The cost of the work was also very reasonable. I'd highly recommend Precision for your garage door repair and ask for Brian.
- John Cain
Product:
Hilton Head, SC
Great company! They came on time and were very professional and thorough. Highly recommend.
- Lynn
Product:
Hilton Head, SC
Willie, your tech who did the installation, was polite, prompt, professional and thorough
- Judy Morton
Product:
Hilton Head, SC
Techs John and Robert were terrific. They did excellent work, were very helpful and polite! PLEASE NOTE ADMINISTRATIVE DEPT WAS NOT AS EFFICIENT . THEY DID NOT INFORM ME THEY WERE NOT CHARGING MY CREDIT CARD THE FULL AMOUNT YOU SAID WAS REQUIRED FOR WORK TO BE DONE. CONSEQUENTLY, WHEN WORK WAS COMPLETED, I WAS TOLD I OWED MORE,WHICH WAS CONFUSING, SINCE I HAD AUTHORIZED BY PHONE PAYMENT IN FULL SEVERAL DAYS PREVIOUS. SINCE I WAS NOT INFORMED WHAT THEY DID, IT WAS AN UNPLEASANT FINISH.
- Nancy Lee Marsh
Product:
Hilton Head, SC
EXCELLENT JOB
- Bob Gummere
Hilton Head, SC
Technician, Dan, came within the window of time we were told he would arrive. Polite, knowledgeable, fixed the problem and checked to see if there was anything else to fix while he was here. He spotted that our garage door was opening too far (something about a screw hitting something...) and fixed it. Checked to ensure that all of the openers worked. Didn't waste time.
- Ann Glenn
Hilton Head, SC
Brian showed up on time...answered all my questions...was very courteous and got to work mending a sick door in short order. Will recommend to my friends and neighbors.
- Don McCombs
Product:
Hilton Head, SC
Made a website appointment over the weekend when garage door was stuck open. Brad came on time and completed the work.
- David Hay
Hilton Head, SC
Jean Paul solved my garage door noise problem within minutes, gave me excellent advice on how to care for the door in the future, and was above all very friendly and professional. I called the office at 4pm yesterday afternoon and he was at my door at 8:30 this morning - I'm very pleased with that sort of responsiveness from your company.
- Kelly Byers
Hilton Head, SC
Thanks very much for coming out so quickly and addressing the issues we experienced with the garage doors. We really appreciated the quick response, helpful technicians, and clear explanation of work that needed to be preformed. We definitely recommend Precision Garage Doors!
- Keahna Schneider
Hilton Head, SC
Excellent response time Fantastic service Brian was professional Explained my options very clearly Kept me informed of the process and progress along the way Explained the entire system and components Highly recommend Precision Door of Savannah
- Steve Kautsch
Product:
Hilton Head, SC
I chose Precision for my garage repair because they originally installed the brand new doors just 4 years ago. My service was on Friday, 5/17/24 and I waited to write this review until I was able to get feedback on my pending billing questions. I still have not received all the feedback after multiple calls, so I am just going to reply to survey as a disappointed customer. Precision installed my garage doors new in Oct 2020 on my new home. My large two car door recently failed and came off tracks, thus my service need on 5/17. The tech that came to repair indicated the door failed because of a broken drum that allowed cable to come loose and door to jump off track. He also commented that the door tracks were not originally aligned properly, and he made additional adjustments to track. He was courteous and replaced 2 drums, 2 cables, a new hinge and made track adjustments. He was not aware that his team installed the doors just 4years ago until after I paid my bill on his tablet and we were wrapping up. The hung door service and replacement parts were quite expensive. He apologized as he did not know his team had installed the original door and was going to check with his supervisor after the weekend to see if I would be eligible for some discounts based on them installing the doors originally. Nobody ever called me back and I was never emailed a copy of receipt as promised. I called to follow up and someone else said he would pass along my feedback and have someone contact me, again nobody called me back. I called back again and talked with another new person who finally told me that sorry it is just out of warranty period, even though failed drum could have been as result of poor original alignment. This same person did finally send me a copy of my bill. I reviewed my bill later after it was sent and noticed a line-item charge that I did not recognize and came with some cryptic coded description. I called back, talked to yet someone else, asked for clarity of the line-item charge, he claimed he had never seen that before but would pass along to billing dept and they would follow up and call me back. Guess what, still no call back and I am waiting for feedback. While on hold for several of my calls they describe how their service teams are fully vetted and as a customer you would get sent a photo of your service tech before the appointment to make sure it was the right person that shows up. I never got any pre visit notice or photo sent to me, another broken promise. I can tell you, I never felt any consideration for the customer by this company and their lack of follow up is unprofessional and shows how much they care about the customer. Will they make it right for me as a customer? I doubt it!
- Ken Inda
Hilton Head, SC
The technicians were on time and diagnosed my remote controller issue. Also they replaced defective door closing sensors. All the parts were available on the truck. Price was fair.. would recommend and use them again when needed in the future.!
- Jay Lucas
Hilton Head, SC
We were amazed with how quickly they were able to respond and surprised that they would come on a Saturday. Our Technician, Brian, was great! He called in advance to update us on his arrival, showed up on time, gave us several options for our problem and completed the job in a very reasonable amount of time. He also took the time to explain exactly what he had done to be sure we had no questions. Very personable and knowledgeable technician We HIGHLY recommend Precision Door Service. Roy & Cathy Hilton Head Plantation
- Roy Havens
Product:
Hilton Head, SC
I could not have been more pleased with our sales person, Michael. He delivered what we were looking for. We our doors installed by John who left our garage cleaner than when he had arrived.
- Mike Martinez
Product:
Hilton Head, SC
Precision Door Service arrived when they said they would They called ahead 20 minutes before arrival and diagnosed my problem within a few minutes and fixed it on the spot. Additionally they explained what the problem was as well as the fix. They were friendly too. I highly recommend them for anything to do with garage doirs.
- Robert Fortier
Hilton Head, SC
The job was done very quickly and efficiently. The men arrived on time and were very kind. I would highly recommend this company.
- Marie Lanzi
Hilton Head, SC
Brandon Seligman is an asset to your company He was very polite, explained different options and did a great job Thank you
- Pamela Dwyer
Product:
Hilton Head, SC
The service rep Greg was excellent. Very attentive to the problems and making sure that they were properly addressed
- Joe Neumann
Hilton Head, SC
Brad was very helpful, explained my options, and suggested some things I keep an eye on that may need repair down the road. He arrived on time and called when he was on his way. Very pleased!
- Elaine Biller
Hilton Head, SC
Service and expertise exceeded advertisement. The service representative was outstanding!
- Charles Matthews
Hilton Head, SC
Garage door quit operating on a Saturday, leaving us landlocked. Called Precision around 1 pm. Brad arrived around 3:30. Had us good to go by 5:00 pm. Unbelievably quick response and repairs. Thanks, Brad.
- Bill Nicol
Product:
Hilton Head, SC
Jesse did a great job servicing our garage door. Timely and efficient.
- Frank Pfeffer
It’s lovely to hear your kind words of appreciation for our hard-working technicians! Thank you for choosing us!
Hilton Head, SC
The installer did an excellent job explaining the intricacies of garage door physics. I believe that the work needed to be completed but imagine my surprise when an estimated cost of $300 became nearly $800. When your car is trapped how much choice do you have? I could have said no.
- Rick Spittle
Product:
Hilton Head, SC
Excellent service! They arrived on time, we’re very informative and fixed our garage door issues. We will definitely use them again!
- Andrew Hart
Hilton Head, SC
The guys (Cleveland and don not know the other) were quick and thorough. I appreciate their work.
- Jerry Danneo
Product:
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
Exceeded expectations. Repairman came out the same day I called and completed repairs that day! Brian Flower did an excellent job in explaining what was wrong with the apparatus, giving me options as to what I wanted repaired at the time, completing a large amount of work in 2 hours and being very personable along the way.
- Barb Holmes