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about Precision Garage Door
Precision Garage Door of Savannahhas received 9 reviews, averaging 1.00 Stars:
I had springs replaced yesterday and now my motor is making a noise. When I called in to get help I was told that someone from quality control would call me. Still waiting for a call. Very frustrating!
- Richard Salmon
Bluffton, SC
If I could have sent a 0 star I would have done so, our garage door was installed December 9 without the inserts for the windows. Now we are being told it might be after the first of the year before they arrive and I feel like an idiot for paying the entire amount before the job was complete. The installer suggested not to have the decorative pieces installed because in the matter of 6 months they will discolor and rust and another person with you company can't really pinpoint when we can expect to get the inserts because the vendor that you use is not reliable and you are looking for a different vendor that doesn't instill much faith I have in your company. Hopefully we at sometime get the inserts installed because without them our garage door looks like crap and I wish we had our old one back. My wife is biting at the bit to post her dissatisfaction all over social media.
- Kyle Kantz
Product:
Did not have the springs to do the job yet. And price is unbelievably high not happy and considering what I paid for them to install the door 5 years ago they want 2- springs is 1/3 of the price. This my 4 house and never broke a spring in just 5 years. They were courteous and on time though.
- Todd Erickson
Statesboro, GA
I'm not writing a review. It took a few days to get someone to come out and find out what was wrong with the new door you folks installed in January. Problem is he was unable and decided there is no problem. When I returned home the first time after his visit the door once again lifted about 3 or 4 inches and stopped. Unlike the first time where I figured you folks could help this time I investigated the door (probably like your well trained staff should have done). The problem appears to be in the "slide" along the rail. By inspecting it closer I realized that on occasion the slide locks up and the door ceases working. Any chance of getting this fixed??
- Neil Fulton
Hilton Head, SC
I chose Precision for my garage repair because they originally installed the brand new doors just 4 years ago. My service was on Friday, 5/17/24 and I waited to write this review until I was able to get feedback on my pending billing questions. I still have not received all the feedback after multiple calls, so I am just going to reply to survey as a disappointed customer. Precision installed my garage doors new in Oct 2020 on my new home. My large two car door recently failed and came off tracks, thus my service need on 5/17. The tech that came to repair indicated the door failed because of a broken drum that allowed cable to come loose and door to jump off track. He also commented that the door tracks were not originally aligned properly, and he made additional adjustments to track. He was courteous and replaced 2 drums, 2 cables, a new hinge and made track adjustments. He was not aware that his team installed the doors just 4years ago until after I paid my bill on his tablet and we were wrapping up. The hung door service and replacement parts were quite expensive. He apologized as he did not know his team had installed the original door and was going to check with his supervisor after the weekend to see if I would be eligible for some discounts based on them installing the doors originally. Nobody ever called me back and I was never emailed a copy of receipt as promised. I called to follow up and someone else said he would pass along my feedback and have someone contact me, again nobody called me back. I called back again and talked with another new person who finally told me that sorry it is just out of warranty period, even though failed drum could have been as result of poor original alignment. This same person did finally send me a copy of my bill. I reviewed my bill later after it was sent and noticed a line-item charge that I did not recognize and came with some cryptic coded description. I called back, talked to yet someone else, asked for clarity of the line-item charge, he claimed he had never seen that before but would pass along to billing dept and they would follow up and call me back. Guess what, still no call back and I am waiting for feedback. While on hold for several of my calls they describe how their service teams are fully vetted and as a customer you would get sent a photo of your service tech before the appointment to make sure it was the right person that shows up. I never got any pre visit notice or photo sent to me, another broken promise. I can tell you, I never felt any consideration for the customer by this company and their lack of follow up is unprofessional and shows how much they care about the customer. Will they make it right for me as a customer? I doubt it!
- Ken Inda
Rincon, GA
I was very disappointed with my service from Precision Garage Doors. The service call lady was not knowledgeable at all. I specifically called and asked her if the techs carry capacitors on their truck and I was told “yes”. The tech Rhett came out and not only did not have a capacitor he have no way to check to see if the capacitor in my motor was bad. Rhett was very nice but Precision took my $59 and was no help to me at all. Precision illustrates everything that is wrong with the world “Greed”. A knowledgeable service center person would have helped me out tremendously. I doubt after this treatment if I will ever use or recommend Precision Garage Door again.
- Anthony Goethe
We are very sorry to see you received 1 star service from our company and that there was miscommunication with the scheduling department. Customer satisfaction is our top goal and we always want our customers to be happy from start to finish. We appreciate you speaking with our service manager today so we could work out a plan to make sure your motor is taken care of. Thank you for your business and we look forward to working with you again when needed.
Waycross, GA
George does a great job!
- Duane Pfaender
We appreciate you taking the time out of your day to write a review for us. We are glad that George did a great job for you. However, you left a 1 star review, if for any reason you are unhappy with your service please reach out to us so we can help find a solution. Thanks again!
Saint Simons Island, GA
I was told after 5 min my motor was bad. I balked and asked him to check wires. Then he said motor was fine but coils were broken or missing and for the lowest package it would be a mere $389.00. Then I was told before the service call It would be $59.00 but he asked for $89.00 because he had checked out everything. He was here a total of 15 minutes. I paid the 89 but said I would give a bad review. I feel scammed and cannot recommend this company on the island or neighbors.
- Stephanie Austin
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
I was very disappointed in their customer service. I have not received my deposit back after several phone calls.
- Martha and Martin Sullivan