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about Precision Garage Door in:
Midway, GA
Precision Garage Door of Savannahhas received 8 reviews, averaging 4.75 Stars:
Midway, GA
We appreciate your referrals! Thank you
Product:
Service Technicians: Jonathan Ferreira
Midway, GA
Precision Door Service provided excellent customer service and delivered and installed a beautiful product. We are so happy with the installation and we love the end result!
- Tammy Duke
Product:
Midway, GA
So I think my garage door was installed by your company in May 2020. Since May, I had to ask for a tech to come out as the door sometimes doesn’t want to open/close. A tech came out and inspected it. Said it wasn’t installed exactly right. He adjusted it and it’s been working until early this morning. I couldn’t get the garage door to close using my garage door opener. I tried several times using the wall button but it didn’t want to work. 30 minutes later it started working. I ran an errand and called your office. There wasn’t any mention of a $60 service fee. When a tech came out, he stood near the door and I pressed the wall button, suddenly it works. I explained what happened this morning but he said he didn’t see anything wrong with it. He didn’t inspect the motor but he said he could see the door rolled up/down ok. Then he said his service fee was $59…$60. I called and spoke to a Mgr because I wasn’t aware I’d be charged unless he repaired it. I did explain to the Mgr that I would be replacing the motor & wall mount next month because of the expense. The tech said he sent an email with the options to look at 3 different motors but I haven’t seen the email yet. When I got home this afternoon from running an errand, again my door wouldn’t open. So I’m frustrated that I couldn’t know for sure why this garage door doesn’t work sometimes. I took a couple of videos of it.
- Diane Gerrish
Thank you so much for your repeat business and for speaking with our service manager about your appointment. We did listen to the recorded call to verify if the service fee was or was not quoted and as you stated, it was not and we apologize that the call center did not inform you of the fee. We have spoken with the technician and he understands that a complete inspection of the door is required no matter what the original call is for, so that will not happen again and we appreciate you bringing that to our attention. Thank you for allowing us to correct that mistake and to continue servicing your door. We look forward to working with you again when needed.
Midway, GA
Jessy has a wonderful personality with excellent customer service skills!
- Margie & Alan Zaharko
Product:
Midway, GA
Brad the service guy was on time he even called when he was 30 mins out. The service was outstanding and would highly recommend them thumbs up.
- Rashawn Tanner
Product:
Service Technicians: Brad Blankenship
Midway, GA
The tech arrived within 1 hour of my call to repair my double garage door. The tech was polite, efficient & had the parts on his truck. . My garage door was repaired in under 1 hour. Thank you.
- Kathy L.
Midway, GA
George did an Outstanding job!!
- Alan Adams
Product:
Midway, GA
My chain to my garage door broke this morning.I went online and sent requests to 2 garage door and opener companies for a service call and estimate.George called within an hour and made an appointment for 4-6pm.He called at 4pm to let me know he would be here within 30 minutes.He told me the problem and offered 3 different options and explained what each one offered.He was very patient while I made my choice.After completing the job,he assisted me with coding the keypad and explaining everything covered with the warranty.I was very pleased with George's patience and professionalism.
- Kathy Watkins
Product:
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
I had a major overhaul done on my garage door. The senior Tech Jonathan Ferreira was outstanding. No flaws in the work. Love it. Very respectful and knowledgeable. Thank you very much. I will recommend Precision always.
- Richard Powell