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about Precision Garage Door
Precision Garage Door of Savannahhas received 1596 reviews, averaging 4.94 Stars:
Hilton Head, SC
Hilton Head, SC
The technicians were on time and diagnosed my remote controller issue. Also they replaced defective door closing sensors. All the parts were available on the truck. Price was fair.. would recommend and use them again when needed in the future.!
- Jay Lucas
I initially picked Precision Door due to seeing their service truck in the general vicinity but after reviewing their website and being able to book an online appointment within 24 hours of signing up and receiving an acknowledgement of the next day appointment, I was optimistic that this work would be completed by the next day. I received a phone call the the technician that they could be available 2 hours before my appointment, they showed up early, reviewed the work task that needed to be done, I made the agreement with him and approximately 1 hour later he was completed with the job. I was totally impressed with the quality of work and the parts they replaced. Hands down… I would use them again.
- Brenda Robertson
Product:
Savannah, GA
I called Precision Garage Door out of desperation when our former garage door service company told me they were too busy. The motor had "quit" on our opener, and the manual release on our door was jammed. With meetings and appointments throughout the day, I called Precision, and while they, too, were very busy, they said they would work us in between 4 pm and 6 pm. Cleveland, one of their technicians, called and asked if he could come early since he had just finished another job early. Cleveland then quickly evaluated the issues with our 1994 opener and determined that we needed to replace the old opener with a new Genie opener. He also described other alternatives. Cleveland completed the entire Genie installation efficiently. He checked all systems and safety devices. He also programmed our remotes and instructed us on the new features. Cleveland also removed all the old opener pieces and packaging. Outstanding customer service! I give Cleveland and Percision 5 Stars! Thank you, Ted J Kleisner
- Ted Kleisner
Product:
Savannah, GA
Cleveland D. went above and beyond in taking care of our garage door issues. He was professional, knowledgeable and very courteous. We highly recommend him and Precision Door Co. Also shared our thoughts with neighbors. Precision was recommended by a neighbor and friends. Thank you
- Connie & Ken Palmer
Richmond Hill, GA
Longer lead time than I was originally led to believe. My opener gave them some issues but they stayed with it and came back the following day until it was operating properly.
- TIm Beasley
Product:
Savannah, GA
Brian was Very professional and quick.
- Shireen Lofgren
I think your company did a great job. I have a question do the lights go out after I pull into the garage
- Andy Cockman
Product:
Bluffton, SC
The cable on one of our garage doors broke yesterday and Precision came on time for the repair today. After looking at all 3 of our garage doors, Brad provided multiple options for repair. The options were very fair and reasonably priced. We opted for the replacement of cables, hinges and springs on 2 doors. The doors now function as they did when new 5 years ago. It was a pleasure dealing with the Precision team.
- Dr Walker
Awesome service and knowledgeable staff. Thank you for such great service.
- Carlos Reyes
Chris was courteous, punctual, and kind. He immediately spotted the reason our garage door would not come down. I had inadvertently moved a trash can too close to the sensor which prohibited the door from coming down. While he was here he checked the entire system and lubricated the tracks. Now, the garage door is much quieter. We always depend on Precision Garage Door for maintenance and repairs on our garage door. :-)
- Sandra Parrott
Savannah, GA
I was thankful to be able to get same day service on my door. Cleveland Davis arrived on schedule and thoroughly evaluated my door and the factors relating to its malfunction. Mr. Davis was professional and made sure all my questions were answered about the repair and maintenance going forward.
- Joan Chalikian
Product:
Great same day service. The problem was taken care of.in record time.
- Jon Gren
Bluffton, SC
Outstanding service, willing to help temporarily until the proper ordered steel rod arrives. Very professional and courteous Same day service that I called. Glad to be a positive customer
- Robert Kefgen
Beaufort, SC
I am very happy with work done today. Door raises with ease and is very, very quiet. New motor, springs, sensors, roller, remotes and inside opener.
- Kay Jank
Product:
Savannah, GA
Booking the appointment online on a Sunday for next day service on the website was easy. The technician, Cleveland called ahead from the road with arrival time. He was knowledgeable, and took time to explain the problem in detail.He gave me repair options but I decided to replace the entire opener with a new one. He had it installed and operating smoothly in a couple hours at the most. He was friendly and made sure everything was set up how I wanted it. I would definitely recommend Precision Garage Door Service to anybody!
- Robert Poleman
Product:
Prompt; Professional; Courteous and very Knowledgeable.
- Karen Vasquez
Product:
Bluffton, SC
Precision was able to respond out the same day after I called and replaced the broken door springs with a quality replacement. The technician 'Cleveland ' was prompt, professional and personable. Nothing but positive compliments about this company and it's technicians.
- Stuart Harrison
Product:
Your guys did a great job. Complete over haul.
- David Woodward
Product:
Guyton, GA
I was made aware of Precision Door Service from my neighbor. I called in the morning and the technician came out that same day. Jesse was very courteous and very knowledgeable. I am very satisfied and will use Precision Garage Door Service again.
- Valerie Bradford
Guyton, GA
Our tech was amazing. Professional and very helpful.
- Crystal Malloy
Product:
Thanks you for sending Brian Flowers to reprogram my door opener keypads. Brian is a friendly, courteous knowledgeable and professional service provider. He is TOP NOTCH!
- Richard Glaser
Savannah, GA
Responded promptly and were very courteous on arrival However, told me that they couldn't fix my garage door spring because it had been discontinued and quoted me $1300 to replace the entire system that raises the door. Turns out that the parts aren't discontinued, they just aren't an authorized dealer and can't purchase the appropriate parts. the actual repair should be $3-500 if you have access to order parts. After i let them know that the parts weren't discontinued he cam back with a price knocking $500 off? Not a completely honest approach. Make sure you confirm that they are able to service and repair your particular brand....still I'm out $29.
- Dallas Lewis
I did not receive a receipt. Necessary for home sale inspection.
- Dennis Wood
Jonathan did a fantastic job of diagnosing a nagging issue and explaining what happened to get to that point. And then fixed it at a reasonable price. If you're looking for garage door service in the Golden Isles area, call Precision. Many of the places we used to call have either shut down or been bought by a larger regional chain. The chain was more expensive and, for our needs, not proficient enough to solve our problem. Precision got it done.
- KF
Product:
Hilton Head, SC
We were amazed with how quickly they were able to respond and surprised that they would come on a Saturday. Our Technician, Brian, was great! He called in advance to update us on his arrival, showed up on time, gave us several options for our problem and completed the job in a very reasonable amount of time. He also took the time to explain exactly what he had done to be sure we had no questions. Very personable and knowledgeable technician We HIGHLY recommend Precision Door Service. Roy & Cathy Hilton Head Plantation
- Roy Havens
Product:
Excellent job fixing my garage door. Would not use anyone else.
- Mark Blahove
Richmond Hill, GA
Awesome job. Were prompt on arrival and polite and courteous. Answered any questions and explained everything thoroughly. Could not be happier and have shared pictures with friends and only received positive replies. I give them a ten star. I will recommend and only your company to anyone. These guys deserve a pay raise. Thank you all at provision.
- Pamela Graham
Product:
Hardeeville, SC
Excellent work and Brian explained what the overhead door needed to operate smoothly. Got a new springs and rollers and made the correct adjustments. All work completed.
- The Latitudes
Product:
Courteous and professional as always!
- Chris Richardson
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
I chose Precision for my garage repair because they originally installed the brand new doors just 4 years ago. My service was on Friday, 5/17/24 and I waited to write this review until I was able to get feedback on my pending billing questions. I still have not received all the feedback after multiple calls, so I am just going to reply to survey as a disappointed customer. Precision installed my garage doors new in Oct 2020 on my new home. My large two car door recently failed and came off tracks, thus my service need on 5/17. The tech that came to repair indicated the door failed because of a broken drum that allowed cable to come loose and door to jump off track. He also commented that the door tracks were not originally aligned properly, and he made additional adjustments to track. He was courteous and replaced 2 drums, 2 cables, a new hinge and made track adjustments. He was not aware that his team installed the doors just 4years ago until after I paid my bill on his tablet and we were wrapping up. The hung door service and replacement parts were quite expensive. He apologized as he did not know his team had installed the original door and was going to check with his supervisor after the weekend to see if I would be eligible for some discounts based on them installing the doors originally. Nobody ever called me back and I was never emailed a copy of receipt as promised. I called to follow up and someone else said he would pass along my feedback and have someone contact me, again nobody called me back. I called back again and talked with another new person who finally told me that sorry it is just out of warranty period, even though failed drum could have been as result of poor original alignment. This same person did finally send me a copy of my bill. I reviewed my bill later after it was sent and noticed a line-item charge that I did not recognize and came with some cryptic coded description. I called back, talked to yet someone else, asked for clarity of the line-item charge, he claimed he had never seen that before but would pass along to billing dept and they would follow up and call me back. Guess what, still no call back and I am waiting for feedback. While on hold for several of my calls they describe how their service teams are fully vetted and as a customer you would get sent a photo of your service tech before the appointment to make sure it was the right person that shows up. I never got any pre visit notice or photo sent to me, another broken promise. I can tell you, I never felt any consideration for the customer by this company and their lack of follow up is unprofessional and shows how much they care about the customer. Will they make it right for me as a customer? I doubt it!
- Ken Inda