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about Precision Garage Door in:
Hilton Head Area, SC
Precision Garage Door of Savannahhas received 475 reviews, averaging 4.95 Stars:
Bluffton, SC
Product:
Hilton Head, SC
Jean Paul solved my garage door noise problem within minutes, gave me excellent advice on how to care for the door in the future, and was above all very friendly and professional. I called the office at 4pm yesterday afternoon and he was at my door at 8:30 this morning - I'm very pleased with that sort of responsiveness from your company.
- Kelly Byers
Bluffton, SC
Highly recommend Precision Garage Door. Very professional, courteous and efficient. Arrived sooner than expected, evaluated and fixed. Garage door works smoothly! Brad was great!
- Aaron G
Bluffton, SC
Brad Blankenship was the technician that came to my rescue today. He was extremely knowledgeable and took the time to explain exactly what was wrong. All that he said was what I had been experiencing. Brad further explained what my options were and why. About an hour later, I had a garage door that was all fixed. He then took time to explain how things worked if I lost power, how to raise and lower the door manually if need be and what regular maintenance to do to keep the door working properly. Thank you Brad!!
- Maureen Champoux
Product:
Bluffton, SC
The torsion springs on our garage door broke preventing the door from opening. I called Precision this morning and had Bryan here within 2 hours of my call. He gave me a reasonable quote, had the parts to completely replace the torsion springs with all new assembly right in his truck. We agreed to the cost and Bryan got to work removing the old and installing new hardware, wheels, torsion spring assembly, adjusted the opener motor and lubed all the moving parts in under two hours! Bryan is very nice to work with, knowledgeable and talented. With a 5 year warranty and reasonable price, I’m so delighted we went with Precision! Bravo!
- John Clements
Product:
Hilton Head, SC
Thanks very much for coming out so quickly and addressing the issues we experienced with the garage doors. We really appreciated the quick response, helpful technicians, and clear explanation of work that needed to be preformed. We definitely recommend Precision Garage Doors!
- Keahna Schneider
Hardeeville, SC
Such great service, I had to arrange service for my garage door in South Carolina from Boston. It was fast, professional and reasonably priced. A pleasure to do business with this company.
- Itzhak Levi
Product:
Hilton Head, SC
Excellent response time Fantastic service Brian was professional Explained my options very clearly Kept me informed of the process and progress along the way Explained the entire system and components Highly recommend Precision Door of Savannah
- Steve Kautsch
Product:
Bluffton, SC
I highly recommend Precision. They responded quickly and I was Impressed with the quality of their work. JP was a polite, knowledgeable young man and I felt comfortable with what he said needed to be done. Thank you Precision. Sun City Bobbie
- Roberta Barlow
Product:
Hardeeville, SC
Brad was great! Fast, efficient, friendly. He explained everything so I understood what he was going to do. Thanks, Brad
- Jeffrey mohlman
Bluffton, SC
Your rep was timely and thorough. Did a nice job.
- Francis Herman
Product:
Bluffton, SC
I think you over charged me for the reprograming my new less than one year old opener, I was charged $179.00 for the tec to push the learn button twice. I did not mind paying the labor charge and the tec was very pleasant but I will not recomend you again based on that charge, if I am in error please respond and explain
- Judy Grady
Hardeeville, SC
JP did a wonderful job. Advised me on the pros and cons and estimated cost. Very prompt and excellent customer service skills.
- John Wilkinson
Product:
Hilton Head, SC
I chose Precision for my garage repair because they originally installed the brand new doors just 4 years ago. My service was on Friday, 5/17/24 and I waited to write this review until I was able to get feedback on my pending billing questions. I still have not received all the feedback after multiple calls, so I am just going to reply to survey as a disappointed customer. Precision installed my garage doors new in Oct 2020 on my new home. My large two car door recently failed and came off tracks, thus my service need on 5/17. The tech that came to repair indicated the door failed because of a broken drum that allowed cable to come loose and door to jump off track. He also commented that the door tracks were not originally aligned properly, and he made additional adjustments to track. He was courteous and replaced 2 drums, 2 cables, a new hinge and made track adjustments. He was not aware that his team installed the doors just 4years ago until after I paid my bill on his tablet and we were wrapping up. The hung door service and replacement parts were quite expensive. He apologized as he did not know his team had installed the original door and was going to check with his supervisor after the weekend to see if I would be eligible for some discounts based on them installing the doors originally. Nobody ever called me back and I was never emailed a copy of receipt as promised. I called to follow up and someone else said he would pass along my feedback and have someone contact me, again nobody called me back. I called back again and talked with another new person who finally told me that sorry it is just out of warranty period, even though failed drum could have been as result of poor original alignment. This same person did finally send me a copy of my bill. I reviewed my bill later after it was sent and noticed a line-item charge that I did not recognize and came with some cryptic coded description. I called back, talked to yet someone else, asked for clarity of the line-item charge, he claimed he had never seen that before but would pass along to billing dept and they would follow up and call me back. Guess what, still no call back and I am waiting for feedback. While on hold for several of my calls they describe how their service teams are fully vetted and as a customer you would get sent a photo of your service tech before the appointment to make sure it was the right person that shows up. I never got any pre visit notice or photo sent to me, another broken promise. I can tell you, I never felt any consideration for the customer by this company and their lack of follow up is unprofessional and shows how much they care about the customer. Will they make it right for me as a customer? I doubt it!
- Ken Inda
Hilton Head, SC
The technicians were on time and diagnosed my remote controller issue. Also they replaced defective door closing sensors. All the parts were available on the truck. Price was fair.. would recommend and use them again when needed in the future.!
- Jay Lucas
Bluffton, SC
The cable on one of our garage doors broke yesterday and Precision came on time for the repair today. After looking at all 3 of our garage doors, Brad provided multiple options for repair. The options were very fair and reasonably priced. We opted for the replacement of cables, hinges and springs on 2 doors. The doors now function as they did when new 5 years ago. It was a pleasure dealing with the Precision team.
- Dr Walker
Bluffton, SC
Outstanding service, willing to help temporarily until the proper ordered steel rod arrives. Very professional and courteous Same day service that I called. Glad to be a positive customer
- Robert Kefgen
Bluffton, SC
Precision was able to respond out the same day after I called and replaced the broken door springs with a quality replacement. The technician 'Cleveland ' was prompt, professional and personable. Nothing but positive compliments about this company and it's technicians.
- Stuart Harrison
Product:
Hilton Head, SC
We were amazed with how quickly they were able to respond and surprised that they would come on a Saturday. Our Technician, Brian, was great! He called in advance to update us on his arrival, showed up on time, gave us several options for our problem and completed the job in a very reasonable amount of time. He also took the time to explain exactly what he had done to be sure we had no questions. Very personable and knowledgeable technician We HIGHLY recommend Precision Door Service. Roy & Cathy Hilton Head Plantation
- Roy Havens
Product:
Hardeeville, SC
Excellent work and Brian explained what the overhead door needed to operate smoothly. Got a new springs and rollers and made the correct adjustments. All work completed.
- The Latitudes
Product:
Hilton Head, SC
I could not have been more pleased with our sales person, Michael. He delivered what we were looking for. We our doors installed by John who left our garage cleaner than when he had arrived.
- Mike Martinez
Product:
Hilton Head, SC
Precision Door Service arrived when they said they would They called ahead 20 minutes before arrival and diagnosed my problem within a few minutes and fixed it on the spot. Additionally they explained what the problem was as well as the fix. They were friendly too. I highly recommend them for anything to do with garage doirs.
- Robert Fortier
Bluffton, SC
The tech was polite personable and competent. When complete it was like a new door. exceded my expectations. Ron Stovall
- Ron Stovall
Bluffton, SC
Brian was knowledgeable and courteous. He diagnosed the problem and gave a range of solutions. I am confident in my choice.
- Bob Reilly
Product:
Bluffton, SC
So it’s 2:30pn on a Saturday and the garage door decides to pop its springs. Faced with having to wait until Monday to get the door repaired we called Precision Door. Brandon arrived within the hour and after thoroughly taking us thru our doors problems he fixed it. We couldn’t be more pleased. If you have a garage door issue, don’t hesitate call Precision Door.
- Pat Fratoddi
Bluffton, SC
Needed service for my garage doors and was able to get an appointment that worked for me, the next day, on Easter weekend. The mechanics were super friendly, knowledgeable and efficient.
- Barry Busch
Bluffton, SC
Service was timely and accurate
- June Hightower
Product:
Okatie, SC
Advertised same day service which was spot on. I called about 10:30am and they came at 1:00pm. Did a fairly significant repair on my door and it was finished by 2:00pm. Brian my technician was friendly, knowledgeable about the work needed. All in all Brian made it a great experience. He deserves a raise!
- Ken Muhrenberg
Product:
Bluffton, SC
Perfect, awesome, I'm so pleased! The service tech came the same day I called and fixed my door. He inspected the whole door plus the cables and fixed the bent track. The tech was so personable and provided explanations about everything Fantastic Thanks P. A. Croley 2 Fairway Dr. Bluffton, SC 29910
- Patricia Croley
Product:
Hilton Head, SC
The job was done very quickly and efficiently. The men arrived on time and were very kind. I would highly recommend this company.
- Marie Lanzi
(912) 257-4733
(912) 257-4733(912) 623-4319
(912) 623-4319(912) 342-4388
(912) 342-4388(912) 289-0899
(912) 289-0899(843) 489-8811
(843) 489-8811(843) 940-7088
(843) 940-7088Office: (843) 868-6688
10 Oak Park Dr
Building B3
Hilton Head, SC 29926
Needed fast service since garage door 400 lbs would not open . Brad was great and retro fitted existing springs and pulleys . Thr builder garage device had spring inside unit that broke with no way to replace. Great job on short notice
- Joe Puhak